Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the VIXA mobile application, website, and related services (collectively, the "Services"), operated by VIXA, LLC ("Company," "We," "Our," or "Us").

By downloading, accessing, creating an account, or using the Services, you agree to be bound by these Terms. If you do not agree to these terms herein, you must immediately cease any and all use of the Services.

You must be at least eighteen (18) years of age to use the Services. By continuing your use of the Services, you confirm that you represent and warrant that you are at least 18 years old.

A. Use of Artificial Intelligence

The Services utilize artificial intelligence ("AI"), machine learning technologies, automated decision-support systems, and other computational models to generate content, recommendations, analyses, communications, responses, insights, summaries, and other outputs ("AI Output"). Specifically, VIXA utilizes its AI companion named "Vela." Vela is an artificial intelligence, not a human.

By accessing or using the Website or Services, you acknowledge, understand, and expressly agree that certain or all aspects of the Services are generated, assisted, or enhanced through AI technologies rather than by human review. While Vela is designed to provide thoughtful, honest guidance, her responses are generated by AI and should not be treated as professional advice (psychological, legal, medical, or otherwise).

B. Express Acknowledgment

BY ACCESSING OR USING OR CONTINUING TO USE THE SERVICES, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

• (a) You understand that the Website utilizes its AI powered companion Vela to provide its Services.
• (b) The AI Output is generated algorithmically based on the information you provide and may not be reviewed, verified, or approved by a human prior to being presented to you.
• (c) AI technologies are inherently probabilistic and may produce inaccurate, incomplete, outdated, misleading, or inappropriate information.
• (d) AI Output should not be relied upon as the sole basis for making legal, financial, medical, business, relationship, employment, investment, or other significant personal decisions.
• (e) You are solely responsible for independently evaluating, verifying, and determining the suitability and accuracy of any AI Output before acting upon it.

C. No Professional Advice

Any and all AI Output provided through Vela or any of the Services is provided solely for informational, entertainment, and educational purposes and does not constitute medical advice, mental health counseling, therapy, professional consulting, or any other licensed professional service. No privilege, such as therapist-client, doctor-patient, or any other professional relationship is created through your use of the Services.

D. User Responsibility

You acknowledge that you remain solely responsible for:

• The accuracy and completeness of any information you submit to the Service;
• Any decisions, actions, communications, or transactions made based upon AI Output and waive any and all liability of the Company;
• Reviewing AI-generated content before relying upon or sharing it with third parties; and
• Obtaining professional advice where appropriate and not relying on any advise or information provided through the Service
• Uploading and sharing information that does not infringe on another’s rights, whether legal, privacy and/or intellectual preorty

E. No Guarantee of Accuracy

The Company makes no representations or warranties regarding the accuracy, completeness, reliability, legality, usefulness, timeliness, or suitability of any AI Output. The Service is strictly for informational and entertainment purposes.

AI Output may contain factual errors, omissions, hallucinations, incorrect information, inaccurate interpretations, or content that does not reflect current applicable industry standards, or best practices. By utilizing or relying on the Services you understand there is no guarantee of accuracy and/or the advice contained within is not professional.

F. Continuous Improvement

The Company may update, modify, retrain, replace, suspend, or discontinue the AI models or technologies, including Vela, used to provide the Services at any time without prior notice. AI Output may therefore vary over time, even when similar information is submitted.

G. Limitation of Liability for AI Output

To the fullest extent permitted by applicable law, the Company shall not be liable for any damages, losses, liabilities, claims, costs, or expenses arising out of or related to:

• Your reliance upon AI Output;
• Errors, omissions, inaccuracies, or hallucinations contained in AI Output;
• Decisions made based upon AI-generated recommendations or communications;
• Any interruption, failure, or unavailability of AI functionality; or
• Any third-party AI models, providers, or technologies incorporated into the Services.

Your use of AI-generated content is entirely at your own risk and you expressly waive and release Company from any and all liability arising out of your use of the Services.

H. Consent to AI Processing

You authorize the Company to use artificial intelligence technologies to process, analyze, interpret, organize, summarize, and generate responses based upon information you submit for the purpose of providing the Services.

You understand that your submitted content may be processed by AI systems operated by the Company or trusted third-party service providers acting on the Company's behalf, subject to the Company's Privacy Policy.

I. Acceptance

Your continued access to or use of the Service constitutes your knowing, informed, and voluntary acceptance of the Company's use of artificial intelligence in providing the Services. If you do not agree with the use of AI as described in these Terms, you must immediately discontinue use of the App and Services.

The Services provide features including but not limited to:

• AI analysis of text-based conversations;
• Feedback regarding text messages, emails, and conversations;
• Conversation analysis;
• General dating advice
• Vibe scoring and interest assessment;
• Behavioral pattern detection (including red flag identification);
• Reply and exit script suggestions generated by Vela and other AI programs;
• A private Vault for saving analyses and feedback;
• Premium subscription features
• A Multi-Man Dashboard (Premium feature)
• Communication coaching
• Relationship education and advice

The Services do not provide professional psychological counseling, legal advice, medical advice, therapy, crisis counseling, or matchmaking services.

All information provided through the Services is for informational, entertainment and educational purposes only.

The Company does not guarantee that any advice, recommendations, or communication suggestions will result in:

• A successful relationship
• A date
• Reconciliation
• Marriage
• Improved communication
• Any particular outcome

You remain solely responsible for their own decisions and interactions.

Through the course of utilizing the Service, you may submit information including:

• Screenshots, photographs, videos;
• Text messages, e-mails
• Dating profiles, including other mobile applications;
• Conversation transcripts;
• Questions and inquiries
• Feedback

You represent and warrant that:

• You have the legal right to submit such content
• If you upload communications involving another person, you are solely responsible for ensuring your use of those communications complies with applicable laws regarding privacy, consent, confidentiality, and recording.
• Submitted content does not violate any applicable law.
• Submission does not violate another person's privacy or intellectual property rights.

You expressly agree not to:

• Use the Service to harass, abuse, stalk, threaten, or harm any person
• Use the Service to violate any applicable local, state, national, or international law
• Upload or share any illegal material, including but not limited to illegal, defamatory, obscene or material that violates the intellectual property of any other party
• Attempt to gain unauthorized access to any part of the Service or its systems or circumvent any security measures;
• Use automated tools (bots, scrapers, crawlers) to access or collect data from the Service without express written permission;
• Reverse engineer, decompile, disassemble, or attempt to extract the source code of the application;
• Reverse engineer the application;
• Use the Services for any other unlawful purposes;

Important note on third-party privacy: When you upload conversations to VIXA, you may be sharing information about other individuals. You are responsible for ensuring that your use of the Service complies with applicable privacy laws in your jurisdiction regarding the collection and sharing of third-party communications. Company is not responsible for user submissions involving third-party communications.

Company’s Intellectual Property: The Service and all of its content — including but not limited to the VIXA and Vela branding, AI models, interface design, text, graphics, software, and all other materials — are owned by VIXA LLC or its licensors and are protected by copyright, trademark, and other intellectual property laws.

Subject to these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes in accordance with these Terms. You may not:

• Copy the application or any of its code;
• Modify or attempt to modify any of the application or its code;
• Sell your access and/or access to your account to any other party;
• Redistribute content for commercial purposes;
• Create derivative works of any AI Output and content created through the Service;

Nothing in these Terms grants you any ownership rights in the Company’s intellectual property, including but not limited to copyrights, trademarks and patents.

User Uploaded Content: You retain ownership of the content you submit to VIXA (including conversation text and screenshots). By submitting content, you grant VIXA a license to use that content solely to provide the Service to you. We do not claim ownership of your content and will not use it for any other purpose without your express, written consent.

The Company respects the intellectual property rights of others and expects users of the Services to do the same. If you believe that any content available through the Services infringes your copyright, you may submit a written notice requesting that the allegedly infringing material be removed or disabled.

To be effective, your notice should include the following information:

• A physical or electronic signature of the copyright owner or a person authorized to act on the owner's behalf;
• Identification of the copyrighted work claimed to have been infringed;
• Identification of the allegedly infringing material and information reasonably sufficient to permit the Company to locate the material (including the specific URL or other identifying information);
• Your name, mailing address, telephone number, and email address;
• A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law; and
• A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.

Copyright infringement notices should be sent to:

Copyright Agent

VIXA LLC · Florida, United States

Submit your notice through our contact form

Upon receipt of a compliant notice, the Company may remove or disable access to the allegedly infringing material, notify the user who posted the material, and take any other action it deems appropriate in its sole discretion.

Repeat Infringer Policy

The Company reserves the right, in its sole discretion, to suspend or terminate the accounts of users who are determined to be repeat infringers or who repeatedly violate the intellectual property rights of others.

Misrepresentations

Any person who knowingly submits a false claim of copyright infringement or a false counter-notification may be subject to liability under applicable law, including Section 512(f) of the Digital Millennium Copyright Act, and any other applicable laws.

Subscription Plans:  You may subscribe to one of our paid plans:

• Weekly Premium — $9.99/week: Billed weekly. Includes 40 analyses per week and full access to all standard features.
• Annual Premium — $199/year: Billed annually. Includes all Weekly features plus the Multi-Man Dashboard and Vela Deep Dive reports. Best value at approximately $3.83/week.

Automatic Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.

Cancellation: You may cancel your subscription at any time through your account settings or through the App Store. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial billing periods.

Price Changes: We may change subscription prices with 30 days' notice. Your continued subscription after a price change constitutes acceptance of the new price.

Referral Rewards: Referral program rewards (free analyses, free Premium weeks, or free Premium months) are applied automatically upon qualifying actions. Rewards are non-transferable, have no cash value, and expire 12 months after issuance unless otherwise stated. We reserve the right to modify or discontinue referral programs at any time.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, VIXA DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that:

• The Service will be available at all times or uninterrupted
• The AI analysis results will be accurate, complete, or suitable for any particular purpose
• The Service will meet your expectations or requirements
• Errors or defects will be corrected

The AI analysis provided by Vela through the Service is for informational and entertainment purposes only. It is not a substitute for professional psychological, mental health, legal, or relationship counseling advice. Decisions you make based on VIXA's analysis are entirely your own responsibility.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY, ITS OFFICERS, EMPLOYEES, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, EMOTIONAL DISTRESS, LOSS OF RELATIONSHIPS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

IN NO EVENT SHALL VIXA'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO VIXA IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100) OR TO THE EXTENT PERMITTED BY APPLICABLE LAW.

You agree to defend, indemnify, and hold harmless VIXA LLC and its officers, directors, employees, agents, and licensors from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including privacy or intellectual property rights of either the Company or any third-party; or (d) any claim that your submitted content caused harm to a third party.

We may suspend or terminate your account immediately if you violate these Terms or use the Services in a manner that could harm the Company, other users, or third parties.

You may stop using the Services or delete your account at any time.

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Service shall first be addressed through good-faith negotiation. If the dispute cannot be resolved informally, you agree that any legal action shall be brought exclusively in the state or federal courts located in Palm Beach County, Florida, and you consent to the personal jurisdiction of such courts.

Waiver of Class Action: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Waiver of Jury Trial: PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND THE COMPANY EACH KNOWINGLY, VOLUNTARILY, INTENTIONALLY, AND IRREVOCABLY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, LITIGATION, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, THE SERVICES, OR ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND THE COMPANY.

THIS WAIVER APPLIES TO ALL CLAIMS, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL OR EQUITABLE THEORY.

Company reserves the right to update or modify these Terms at any time in its sole discretion. When we make material changes, we will notify you by email or by posting a prominent notice on our website. The "Last updated" date at the top reflects the most recent revision and is the controlling effective date of the Terms.

Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must immediately stop using the Service.

A. Availability. We do not guarantee uninterrupted availability of the Services. We may suspend, modify, discontinue, or update any portion of the Services without notice.

B. Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and VIXA regarding the Service and supersede all prior agreements.

C. Severability: If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

D. Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

E. Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms freely.

VIXA LLC · Florida, United States
Contact: our contact form