Privacy Policy

VIXA, LLC ("Company," "We," "Our," or "Us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when using the VIXA mobile application and related services (collectively, the "App").

By creating an account or using the App, you consent to the collection and use of your information as described in this Privacy Policy and understand that such information may be used by Company and/or its affiliates.

When you register for the App, you will create an account. Through this account, you will be required to provide the following categories of information:

• Full name
• Email address
• Date of birth
• Relationship preferences (optional)

Payments made through Apple are processed by Apple. The App does not utilize any third-party processing payment processing systems other than Apple.

Additionally, during the course of utilizing the App, additional information may be requested to best utilize the App such as:

• Biography
• Interests
• Occupation
• Education
• Height/Weight and physical attributes
• Lifestyle preferences
• Photos
• Profile prompts and responses
• Conversation content including, voice recordings, messages, phone communications, videos and photographs
• Specifically, should you choose to upload screenshots or paste message text for analysis, we receive and process that content temporarily. We do not permanently store the content of your conversations unless you explicitly save an analysis to your profile.
• Vault data: If you choose to save analyses, that data is stored encrypted in your account in a location known as your personal Vault (“Vault”)

We may use automated systems to detect spam, fraud, illegal content, or violations of our Terms of Service.

The App will automatically collect:

• Device type
• Operating system
• Device identifiers
• Mobile carrier
• App version
• Crash reports
• Diagnostic information
• Usage analytics

Verification information is used solely for authentication and fraud prevention.

The Services utilize artificial intelligence ("AI"), machine learning technologies, automated decision-support systems, and other computational models to generate content, recommendations, analyses, communications, responses, insights, summaries, and other outputs ("AI Output"). Specifically, VIXA utilizes its AI companion named "Vela." Vela is an artificial intelligence, not a human.

By accessing or using the Website or Services, you acknowledge, understand, and expressly agree that certain or all aspects of the Services are generated, assisted, or enhanced through AI technologies rather than by human review. While Vela is designed to provide thoughtful, honest guidance, her responses are generated by AI and should not be treated as professional advice (psychological, legal, medical, or otherwise).

We use your information to:

• Create and manage your account
• Provide, operate, and improve the App and its features
• Process and analyze the conversations you voluntarily submit for clarity insights
• Send you service-related communications, such as account updates or security alerts
• Send you associated emails if you have opted in (you may unsubscribe at any time)
• For example, referral programs: If you participate in a referral program (such as Viral Loops), limited data (name and email) may be shared with that provider to track and deliver rewards.
• Administer referral programs and reward delivery
• Detect and prevent fraud, abuse, or misuse of our platform
• Comply with applicable laws and legal obligations
• Display your profile
• Process purchases
• Provide subscriptions
• Improve our algorithms
• Personalize your experience
• Detect fraud
• Prevent fake accounts
• Enforce our Terms
• Respond to customer support requests
• Send service notifications
• Comply with legal obligations

Conversation Data & Your Privacy

We understand you are voluntarily sharing intimate, private information and should you choose to submit conversations for analysis. We take this seriously.

• Encryption: All uploaded content is encrypted in transit (TLS) and at rest.
• No human review: No VIXA employee or contractor reads your uploaded conversations. Analyses are created automatically by AI, as described in Section 04.
• Automatic deletion: Conversation data submitted for analysis is deleted within 30 days unless you explicitly save it to your Vault.
• Vault data: Data you save to your Vault remains stored until you delete it. You can delete individual analyses or your entire Vault at any time.
• Account deletion: If you delete your account, all associated data — including your Vault — is permanently deleted within 30 days.

We may share information with:

Service Providers

We work with trusted vendors who help us operate the App and Company. These vendors are contractually bound to protect your data and may only use it to provide services to us and includes providers of:

• Cloud hosting
• Payment processing
• Customer support
• Analytics
• Fraud prevention
• Identity verification
• Email delivery
• AI analysis

These providers may only use your information to perform services for us.

AI Service Providers

To create your analyses, Vela sends the content you choose to submit to the third-party AI providers below. We only send this content after you tap "Agree and continue" on the consent screen in the App. If you tap "Not now," nothing is sent.

• Anthropic, PBC (Claude). What is sent: the screenshots, conversation text, profile text and questions you choose to submit. Why: to create your analysis, vibe score and reply suggestions.
• ElevenLabs, Inc. What is sent: only the text of a verdict you choose to play out loud. Why: to create the audio.

What is never sent: your name, email address or account details.

How it is protected: content is encrypted in transit. These providers may only use your content to provide their service to us, may not use it to train their AI models, and must protect it at the same or higher level as described in this policy. You can review this disclosure at any time in the App at Profile > Legal & About > Vela AI Disclosure, and you can withdraw your consent at any time.

We do not sell your personal data. We do not allow advertisers to target you based on your VIXA data. Your conversations are never used to train AI models without your explicit, separate consent.

Business Transfer

If Company is acquired and/or merges with another company, your data may be transferred as part of that transaction. We will notify you before any such transfer to advise.

Legal Requirements

We may disclose information if required by law, court order, subpoena, or to protect the safety of our users or others but will provide any requisite notice.

We retain personal information only as long as necessary to:

• Provide the Service
• Maintain your account
• Resolve disputes
• Prevent fraud
• Comply with legal obligations

Specific retention periods:

• Conversation submissions: Deleted within 30 days of submission, unless saved to Vault.
• Vault data: Retained until you delete it or delete your account.
• Account data: Retained for the duration of your account, then deleted within 30 days of account deletion.
• Financial records: Retained as required by applicable law (typically 7 years).
• Communication logs: Retained for up to 3 years for legal and customer support purposes.

Deleted accounts may remain in live systems for a period of up to 30 days before deletion and then an additional 30 days on the encrypted backup systems until permanent deletion

Subject to applicable law, you may:

• Access your information
• Portability: Request your data in a portable, machine-readable format
• Request a copy of the personal data we hold about you
• Correct inaccurate information
• Request that we correct inaccurate or incomplete data
• Download your data
• Delete your account
• Request that we delete your personal data ("right to be forgotten")
• Request deletion of personal information
• Withdraw consent where applicable
• Where we rely on your consent to process data, you may withdraw it at any time
• Opt out of marketing emails
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email we send

Deletion requests may be submitted through the App or by contacting Us here.

We implement commercially reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These include encryption in transit and at rest, access controls, and regular security reviews.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately at our contact form.

The Service is intended only for individuals who are at least 18 years old.

We do not knowingly collect information from children.

VIXA is operated from the within United States. If you are accessing VIXA from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

If you are in the European Economic Area (EEA) or United Kingdom, we will ensure appropriate safeguards are in place for any data transfers, in accordance with applicable data protection law as applicable.

As such, your information may be processed in countries other than your own. We take appropriate measures to protect transferred information in accordance with applicable law.

Our website and App use cookies and similar tracking technologies to improve your experience, understand how our site and App are used, and to serve relevant information. Specifically, We and our service providers may use cookies, SDKs, and similar technologies to:

• Remember preferences
• Analyze app performance
• Improve user experience
• Detect fraud
• Measure engagement

Below are examples of types of technologies utilized by Company:

• Essential cookies: Required for the website to function. These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site (such as Google Analytics). These are only activated after you consent.
• Marketing cookies: Used to measure the effectiveness of our advertising (such as Meta Pixel or TikTok Pixel). These are only activated after you consent.

You can manage cookie preferences through our cookie consent banner. You can also clear cookies at any time through your browser settings.

Where required by law, we will obtain consent before using certain tracking technologies.

You may delete your account at any time through the application settings or by contacting us.

Following deletion:

• Your profile will no longer be visible.
• Certain information may be retained where required by law or for fraud prevention.

We may update this Privacy Policy from time to time. When We make material changes, We will notify you by posting a prominent notice on our website at vixaapp.ai/privacy. The Effective Date at the top of this policy reflects the most recent revision. The updated version becomes effective on the date listed above.

Your continued use of the website and App after changes become effective constitutes your acceptance of the revised policy.

If you have questions, concerns, or requests relating to this Privacy Policy or how we handle your data, please contact us:

• Contact: our contact form
• Website: vixaapp.ai
• Company: VIXA LLC · Florida, United States

We are committed to resolving any privacy concerns you have. We will attempt to respond to your inquiry within 30 days.